QUESTION
How does the New York City Housing Authority (NYCHA) communicate with its residents, and is there a newsletter?
2:07:39
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133 sec
The New York City Housing Authority (NYCHA) utilizes various communication methods, including a weekly newsletter, to keep residents informed.
- NYCHA communicates through robocalls, meetings, and direct outreach to convey important information to residents.
- A weekly newsletter is distributed by NYCHA's resident engagement department, in addition to meetings with the Comprehensive Community Aging Program (CCAP) every Thursday.
- Continuous efforts are made to improve communication, ensuring residents are aware of developments and receive necessary updates.
- Council Member Althea V. Stevens emphasizes the need for NYCHA to consider residents' feedback in its communications and decision-making processes.
Althea V. Stevens
2:07:39
Are you guys using like a newsletter?
2:07:41
Do you guys like have a newsletter infrastructure or something that you're sending out to residents?
2:07:44
And if so, how often are you sending it out?
2:07:47
Because I'm literally getting texts right now about that.
2:07:49
And so just trying to get a better understanding of what that will look as far as, like, your your dude, like, do call blast or newsletters or updates and things like that with their resident.
2:08:00
In nature currently.
Brad Greenberg
2:08:02
With the resident association's position?
Althea V. Stevens
2:08:03
No.
2:08:04
I'm just residents in general.
Daniel Greene
2:08:06
I mean, there's there's sometimes people think maybe too much communication from NYCHA to residents on certain issues.
2:08:13
So we have well, our robocalls is our robocalls calls robocalls is one of the areas that we we that people maybe get a little bit annoyed at.
2:08:23
But but, no, I think on critical issues, but I would say there's a lot of different layers of communication through our through ours engagement department department from meetings, such as the the meeting that our chair banks and I were at about a few weeks ago about Legionella, to come to TA meetings, to doing special meetings, to updating them regularly by phone.
2:08:42
We make sure that our neighborhood administrators are checking in with our neighbor with our our tenant association presidents very frequently to make sure that they are updated on any sort of recent development at night shift, but also any needs that they have.
2:08:54
And then also, I think just through our continuous resident outreach, we are doing a lot of that, but we can always get more word out there.
2:09:02
We can always do a better job.
2:09:03
To make sure everybody's informed on what's going on at night shift.
Lisa Bova Hiatt
2:09:06
And I just wanna add that our recipe unit does send out a weekly newsletter and they also meet with the CCAP every Thursday.
Althea V. Stevens
2:09:14
And just thinking about as we're talking about the recommendations, even the ones that you just listed here, maybe sending them out in this weekly newsletter to get feedback from residents could be a start to also have a line of communication of what we can do.
2:09:27
But I like I said, I just wanna stress that the importance of making sure that we're not only listening to DUI, but we're also listening to a residence because say it all the time.
2:09:36
The people closest to the issues are probably one of the solutions.
2:09:38
And so making sure that they are valued in a part of the discussion moving forward about any recommendations.
2:09:45
And not just telling them what we're gonna do, but actually getting their feedback and input and listening and taking it and implementing it.
2:09:51
So thank you.