QUESTION
How does the New York City Housing Authority (NYCHA) evaluate job performance for supers, property managers, and assistant supers?
2:10:00
·
3 min
The New York City Housing Authority (NYCHA) outlines the limited evaluation and disciplinary processes for supers, property managers, and assistant supers, highlighting the need for a structured system.
- Initial evaluations occur during a probationary period of about a year, with no structured evaluation process afterwards.
- Discipline-based evaluations include instructional and counseling memos, local hearings for multiple infractions, or general trials for serious offenses.
- Civil service laws and union agreements pose significant challenges to implementing a robust evaluation system.
- Executive VP Daniel Greene acknowledges the urgent need for a more rigid and frequent evaluation framework.
- NYCHA is considering updates to its employee oversight processes to enable more frequent evaluations.
Erik Bottcher
2:10:00
Can you explain how Nietta evaluates the job performance of Supers property managers and assistant supers in the campuses.
Lisa Bova Hiatt
2:10:12
Thank you, council member.
2:10:13
We actually addressed that earlier with a chair brewer, but Dan Green can go over the challenges with us doing that again.
Daniel Greene
2:10:22
Yeah.
2:10:24
So so some like, right now, like, when a when a superstar is first assigned, there'll be a probationary period where they can be evaluated during that probationary period, but it's a very short time.
2:10:33
It's like a year to evaluate them.
2:10:37
Unfortunately, if if a super gets into that role or fortunately or unfortunately, depending on the person, There's not too much an evaluation process after that.
2:10:45
We do have to rely on our our our disciplinary process, which we can issue memos, called instructional memos.
2:10:51
They those can be escalated to something called accounting memo, which are, like, very issue specific.
2:10:56
Like, if, for example, if you didn't follow a procurement policy, you could get a counseling memo that would go into your file.
2:11:02
If you get enough counseling memos that would go and go to what they call local hearing which is a hearing administered by the boroughs.
2:11:08
Or if it's serious and fraction, we will pursue a general trial, which you can get suspension or termination or demotion.
2:11:15
Through the general trial.
2:11:16
But the civil service laws make discipline at night are very challenging.
2:11:20
And some of the agreements about employee evaluation with the unions or through the civil service have also made it very challenging.
2:11:28
I, again, really, you know, in my role as the as overseeing property management, I really wanna have the ability to to evaluate because we hear really negative feedback also from residents, from residents who have very negative experiences in our property management offices.
2:11:42
And that's unacceptable.
2:11:44
So I I I really, you know, look forward to a day when we can have more rigid evaluation system on a frequent basis for our superintendents, assistant superintendents, and property managers.
Erik Bottcher
2:11:56
Are you pursuing some kind of more rigid evaluation system?
2:12:00
Because think my colleagues could share similar experiences, and I don't wanna overgeneralize with every property manager.
2:12:09
But the the the experience that we have when we go to a property manager at NICA with issues.
2:12:20
And the experience we have when we go to a a superintendent in a privately operated building, they're often very different.
Daniel Greene
2:12:29
I think some of our property met many of our property managers are are excellent, and many of our superintendents are excellent.
2:12:36
Unfortunately, Some are not.
2:12:39
And I agree with you that we need a structured system to to be able to evaluate them better.
2:12:46
I I asked for that as a manager, but I would also say a lot of the work that we've been doing at Nitro over the past few years is updating Nitro.
2:12:53
NIKEA really needs an update overall.
2:12:55
And its procurement policies, its led environmental policies, in another way, an area is on employee oversight.
2:13:03
Because, for example, when I was at work for the city and other agencies, I got evaluated twice per year.
2:13:08
And I was, like, you know, in a different kind of job, But that kind of dialogue with an employee currently does not exist, but I think it needs to.
Lisa Bova Hiatt
2:13:19
And council member to the extent that you have an issue with the property manager, super, please let us know so that we can address it.
2:13:31
Chir Banks, I just want to correct something that I had said earlier with respect to our current vacancies, chair brewer.
2:13:41
I had said that we currently had 15 vacancies for property managers.
2:13:46
Actually, the numbers were updated this morning, and it's we currently have 8 vacancies.
2:13:51
And with respect to superintendents, I had said we had 8 vacancies.
2:13:55
We actually have 9 vacancies.