QUESTION
How has the bribery and corruption scandal affected NYCHA's work order completions and repair times?
1:54:25
·
151 sec
Daniel Greene clarifies that the bribery and corruption scandal has not affected NYCHA’s work order completions or repair times.
- Greene states that progress is being made in closing work orders with substantial work being completed, as opposed to past practices of closing orders without action.
- New controls have significantly reduced instances of closing work orders without visiting apartments to about 4%.
- Micro-purchases, primarily focusing on public spaces and infrastructure repairs, do not slow down repair times.
- Acknowledging that repair times need improvement, Greene asserts this issue is unrelated to the bribery and corruption scandal and mentions ongoing reforms to address it.
Carlina Rivera
1:54:25
The purpose of the no big contracting process as was stated many times is to speed up repairs.
1:54:31
But NICE's internal data shows that at the end of January 2024, there are 600,000 open work orders taking 370 days to resolve them.
1:54:41
Can you say that this this bribery, this corruption, this particular scandal adversely of affected work order completion and repair resolutions.
1:54:50
Can you honestly say that?
Lisa Bova Hiatt
1:54:54
Thank you so much for that question.
1:54:57
I'm going to turn it over to Dan Green, who spends every day in the field and can speak about both the work orders and your question.
Daniel Greene
1:55:11
So so I the way that you I I don't I don't I the answer is no.
1:55:15
I don't I don't agree with that.
1:55:17
First of all, we're seeing right now, if you look at the data, which is massive more of our work orders than ever before are being closed with work done with actual labor than in the past.
1:55:30
In the past night, you did have the issue.
1:55:32
And it's a very disturbing issue of closing out work orders without visiting apartments, but we put so many controls in place now to make sure that right now, I think it's at like 4 around 4% change you know, goes up in that monthly a little bit, but 4% are being closed to not accessing apartments, so we're getting in.
1:55:50
We're doing more work.
1:55:52
The work that the micro purchases and I went through preparation for this testimony, like, literally every single micropermic purchase.
1:55:58
Most of it's, like, public space area work.
1:56:00
So some of it so there's a few in a apartment, but most of it is gonna be things like fencing is a big item here.
1:56:07
Lobby doors.
1:56:07
And you're right.
1:56:08
Our lobby doors do break, and it's incredibly frustrating.
1:56:11
It's one of the most frustrating problems.
1:56:14
Every time we fix them, unfortunately, they're breaking again and again and again, we need to fix that problem.
1:56:18
It's serious safety issue.
1:56:20
Those are the types of repairs that we see mainly for micro purchases.
1:56:23
There's also a lot of pump work like like in terms of, like, in our in our mechanical areas, we'll have pumps that remove water from areas to make sure they don't flood, or we have our house pumps that supply water to the development.
1:56:36
So that's generally the kind of work we're talking about.
1:56:38
So I don't think that the type of work here slowed down any repair times.
1:56:42
We do have slower repair times that we need to speed up, and I fully acknowledge that.
1:56:47
And through work order form, I think that we're we're starting to do that.
1:56:51
But but I don't think that this particular issue implicated the repair times.