citymeetings.nyc

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QUESTION

What measures is the New York City Housing Authority (NYCHA) taking to reform its organizational culture and regain trust?

2:19:57

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117 sec

The New York City Housing Authority (NYCHA) aims to transform its organizational culture through compliance, service, and targeted training programs.

NYCHA is under a federal monitor since 2019 and bases its transformation plan on achieving compliance and fostering a culture of service.
Initiatives include a new project to increase computer access, an Operations Leadership Institute for best practices training, and a coaching and mentoring leadership academy.
Continued communication efforts are undertaken to promote a culture of compliance, collaboration, and ethics, aiming to eliminate historical misconduct.

Chris Banks

2:19:57

The US attorney categorized the culture of corruption that enabled these alleged actions beyond improving the contracting process.

2:20:07

What step can Nitro take to reform its organizational culture and went back to trust at a residence because you know, the residents have been scorned behind us, and we we need some fundamental steps moving forward.

2:20:26

To bring back that trust.

2:20:29

So what organizational reforms are being done?

Lisa Bova Hiatt

2:20:34

Thank you so much for that question.

2:20:35

I think it's a perfect question to end the hearing.

2:20:39

Our transformation plan plan.

2:20:41

We've been under a federal monitor since 2019 and our transformation plan focuses on achieving compliance through a culture of service We have really tried to focus on training.

2:20:56

We have an amazing new morning master project.

2:21:00

That gets people at the developments, you know, people who don't normally have access to computers, We have an operations leadership institute where we're using former supers, assistant supers and property managers who have retired to teach best practices, to individuals who are coming into these jobs.

2:21:24

We have a coaching and mentoring leadership academy and continued communications to make sure that we are sending a message down from the top that these historical bad actors need to be rooted out, and we need to promote a culture of compliance, collaboration, and ethics.

Chris Banks

2:21:53

Thank you for your testimonies.

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Transition to Testimony