Your guide to NYC's public proceedings.

QUESTION

What measures is the New York City Housing Authority (NYCHA) taking to reform its organizational culture and regain trust?

2:19:57

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117 sec

The New York City Housing Authority (NYCHA) aims to transform its organizational culture through compliance, service, and targeted training programs.

  • NYCHA is under a federal monitor since 2019 and bases its transformation plan on achieving compliance and fostering a culture of service.
  • Initiatives include a new project to increase computer access, an Operations Leadership Institute for best practices training, and a coaching and mentoring leadership academy.
  • Continued communication efforts are undertaken to promote a culture of compliance, collaboration, and ethics, aiming to eliminate historical misconduct.