QUESTION
What is being done to address complaints about datasets, especially for 311?
0:43:01
·
65 sec
The NYC Office of Technology and Innovation (OTI) publishes a dataset aimed at improving the handling of complaints and suggestions for 311.
- The dataset includes the structure of the complaint, the responsible agency, and the complaint's status.
- Council Member Robert Holden highlights issues with general pull-down menus in the NYPD app, leading to flawed data.
- Holden notes the high volume of complaints from his constituents about the specificity of complaints and suggestions.
- The availability of this dataset is expected to aid in addressing constituents' concerns more effectively.
Robert Holden
0:43:01
You make suggestions to the agencies or especially three one.
0:43:04
I I have a lot of complaints on that.
0:43:06
Mhmm.
0:43:07
Just the information that we you know, even like NYPD, if you, you know, use the app, there's pull down menus, but they're very general.
0:43:17
All sometimes.
0:43:18
And it's not very specific.
0:43:19
And the the the responding officers can't even put in they can't input what they would you know, what the real solution is.
0:43:27
So it's flawed data already.
0:43:30
We're seeing that a lot, and I get a lot of complaints from my constituents.
0:43:33
On that.
Zachary Feder
0:43:33
So continue with my theme of, like, there's a dataset for that.
0:43:36
We actually just published Okay.
0:43:39
A dataset of suggestions for 31 1.
0:43:42
Good.
0:43:42
I know this week's I was involved in
Robert Holden
0:43:43
this week.
Zachary Feder
0:43:45
Just recently.
0:43:46
Yes.
Robert Holden
0:43:46
Alright.
0:43:46
Then I'm I'm gonna really that's that's an important because I'm gonna get a I get a ton of complaints already, but that'll actually people will actually feel maybe they're we're we're getting somewhere now.
Zachary Feder
0:43:58
Yeah.
0:43:58
My recollection structured, like, what the complaint is, what is the agency that's responsible for that issue, and then, like, what is the status of that complaint?
Robert Holden
0:44:05
Right?