QUESTION
How many complaints related to debt collection have been received in the last 5 years?
0:37:54
·
42 sec
The Department of Consumer and Worker Protection does not have immediate access to the specific number of complaints related to debt collection agencies.
- In general, the Department receives about 26,000 complaints annually across all laws, rules, and categories.
- The commissioner is willing to provide the specific number of debt collection-related complaints upon request.
- The total number of complaints received in the calendar year 2023 was approximately 26,000.
Julie Menin
0:37:54
The debt collection guide for consumers, which was last revised in September 2023, States a debt collection has been the number one complaint category for the agency in recent years.
0:38:08
Can you tell our committees how many debt collection related complaints you've received annually over the last 5 years?
Carlos Ortiz
0:38:18
I'm sorry, Chairman, and I don't have the particular number on complaints of debt collection agencies.
0:38:23
I generally, across all of our laws and rules and categories, we've received about 26,000 complaints.
0:38:30
I'm I'm happy to pull the number for you.
Julie Menin
0:38:31
26,000 in total over
Carlos Ortiz
0:38:33
over the calendar year of of 2023?
0:38:35
Uh-huh.
0:38:36
Yes.