QUESTION
How does 311 route tree-related requests?
1:12:19
·
31 sec
311 functions as a call center that forwards tree-related requests to the appropriate agencies, ensuring seamless backend technology integration.
- 311 operates primarily as a call center for public requests.
- Requests made to 311 about tree issues are directed to relevant agencies like Parks.
- The system necessitates close collaboration between 311 and the agencies to maintain smooth backend technology.
- Other departments like the Department of Environmental Protection and the Department of Design and Construction also interface with 311.
Vickie Paladino
1:12:19
Someone calls for 311.
UNKNOWN
1:12:21
Mhmm.
Vickie Paladino
1:12:22
Okay.
1:12:24
And they need something done with a tree that does that get fielded directly to Parks?
1:12:30
And then Parks has its own 311.
1:12:33
Dep has got their own.
1:12:35
311 d DDC has got their own 31 I just give me the lay of the lens.
Dan Steinberg
1:12:40
Yes.
1:12:40
The 311 principally functions as a call center that federates their request to the agencies.
1:12:46
They they have to work very closely together to make sure that the back end technology is seamless.