REMARKS
Lincoln Restler on Issues with the 311 Reporting System and Its Impact on Accountability
1:21:57
·
70 sec
Council Member Lincoln Restler criticizes the 311 reporting system for automatically closing complaints and misdirecting them, affecting real-time response data.
- Restler reveals that complaints made through the 311 app are often automatically closed or misdirected to the NYPD.
- Highlights a need for improvement in the 311 system to ensure complaints are directed to the appropriate agencies.
- Discusses the importance of measuring the effectiveness of responses, not just the act of responding.
- Emphasizes the expectation for council members' offices to solve the problems of their constituents, not just acknowledge them.
Lincoln Restler
1:21:57
I did just wanna say one thing on the previous item we were talking about because I got a text from a colleague that I think is exactly right.
1:22:06
The 311, often when you make complaints on the app, whether pertaining it gets directed to NYPD, And then the police department kind of automatically says your complaint has been closed and or NYPD is not the appropriate jurisdiction.
1:22:26
And so that's why their data looks like they're responding in real time and solving everything and other agencies are not.
1:22:34
And so I just think there's some issues we need to work on with 311 and maybe with got some number with the others on whether we're directing folks to the right agencies on some of these complaints how they're getting automatically closed out.
1:22:46
I appreciate your comments about kind of the paradigm shift of measuring the effectiveness of the response, not just that we responded.
1:22:53
Right?
1:22:54
It's not just a checkbox.
1:22:55
It's like, are we actually solving the problem?
1:22:56
Because that's certainly, as my staff knows, and I think the same is true for council members with the Edison Paladino, Like, that's the expectation we have in our offices for how we're serving New Yorkers, for how we're serving our constituents.