QUESTION
How does the Mayor's Office for Immigrant Affairs (MOIA) manage its programs, and have there been any instances of corrective action in contracts?
0:56:22
·
74 sec
The Mayor's Office for Immigrant Affairs (MOIA) ensures timely management of its programs through routine invoice processing, deliverable achievement, provider support, and internal feedback mechanisms to overcome barriers; no corrective actions have been needed in current contracts.
- MOIA processes invoices and ensures deliverables are met on time.
- It provides support and feedback to program providers to achieve deliverables.
- MOIA gathers feedback through partners on city services and works internally to address any identified service gaps.
- There have been no instances of corrective action required or contract terminations in the current contracts.
Alexa Avilés
0:56:22
In terms of, can you tell us a little bit about how Moya manages action NYC, and the New York citizenship, as well as the rapid response legal collaborative.
Manuel Castro
0:56:39
Go ahead, Tom.
0:56:40
It's fine.
Tom Tortorici
0:56:41
Management is fairly routine.
0:56:44
We make sure that invoices are received and paid on time.
0:56:48
We make sure that deliverables included in the scope of work.
0:56:53
Are met by the providers.
0:56:55
We're not.
0:56:56
We provide feedback and support to ensure that they can achieve deliverables.
0:57:02
And we offer any other type of support.
0:57:04
We also gather feedback through our partners regarding city services and resources.
0:57:11
They interact with community members, oftentimes they'll flag that a certain service resource is not available, and then we work internally to overcome that barrier.
Alexa Avilés
0:57:22
And has there ever been an instance where corrective action was rendered in any of these programs?
0:57:29
And or changes in in contract or termination and contract?
Tom Tortorici
0:57:34
In the current contracts, no.