citymeetings.nyc

Your guide to NYC's public proceedings.

QUESTION

How does the Mayor's Office for Immigrant Affairs (MOIA) manage its programs, and have there been any instances of corrective action in contracts?

0:56:22

·

74 sec

The Mayor's Office for Immigrant Affairs (MOIA) ensures timely management of its programs through routine invoice processing, deliverable achievement, provider support, and internal feedback mechanisms to overcome barriers; no corrective actions have been needed in current contracts.

MOIA processes invoices and ensures deliverables are met on time.
It provides support and feedback to program providers to achieve deliverables.
MOIA gathers feedback through partners on city services and works internally to address any identified service gaps.
There have been no instances of corrective action required or contract terminations in the current contracts.

Alexa Avilés

0:56:22

In terms of, can you tell us a little bit about how Moya manages action NYC, and the New York citizenship, as well as the rapid response legal collaborative.

Manuel Castro

0:56:39

Go ahead, Tom.

0:56:40

It's fine.

Tom Tortorici

0:56:41

Management is fairly routine.

0:56:44

We make sure that invoices are received and paid on time.

0:56:48

We make sure that deliverables included in the scope of work.

0:56:53

Are met by the providers.

0:56:55

We're not.

0:56:56

We provide feedback and support to ensure that they can achieve deliverables.

0:57:02

And we offer any other type of support.

0:57:04

We also gather feedback through our partners regarding city services and resources.

0:57:11

They interact with community members, oftentimes they'll flag that a certain service resource is not available, and then we work internally to overcome that barrier.

Alexa Avilés

0:57:22

And has there ever been an instance where corrective action was rendered in any of these programs?

0:57:29

And or changes in in contract or termination and contract?

Tom Tortorici

0:57:34

In the current contracts, no.

← Previous Chapter

How does the Mayor's Office for Immigrant Affairs (MOIA) incorporate feedback from legal professionals and community organizations?

Next Chapter →

What is the New York City citizenship program and who oversees it?