QUESTION
What metrics and performance measures exist for Action NYC, and how is it performing?
2:24:57
·
144 sec
Metrics and performance measures for Action NYC exist and show the program outperforms its targets and has robust engagement.
- Metrics for Action NYC are available but not included in the Preliminary Mayor's Management Report (PMMR).
- Over 60,000 calls were received on the immigration legal services hotline, leading to the addition of basic consultations.
- Action NYC organizations exceeded their targets by 22% and had a 97% approval rate for applications filed.
- The program includes 18 nonprofit contracted community-based organizations and legal service providers.
Alexa Avilés
2:24:57
In terms of action NYC, why are there no metrics or performance measures?
2:25:08
Action NYC?
Manuel Castro
2:25:09
You mean in the preliminary budget?
2:25:13
Or in in that
Alexa Avilés
2:25:16
Are there any metrics?
Manuel Castro
2:25:18
There there are.
2:25:19
And and Tom can speak to it, but I believe part of the issue is that it's not included in the p PMMR.
2:25:28
Right, that you have available?
2:25:30
Yes.
Alexa Avilés
2:25:30
We
Manuel Castro
2:25:30
did we did see that.
2:25:32
And in fact, some of that information there is is at a date.
2:25:36
We're happy to help work with you to to make sure you have all available up to date information.
2:25:42
Right.
2:25:44
Tom can speak about the data that we collect in the metrics that we follow for action NYC.
2:25:52
And in fact, it's quite revealing.
2:25:55
Just to give you one example, we received over 60 1000.
2:26:00
I as I mentioned in my testimony, over 60,000 calls to our immigration legal services hotline, which is part of our action NYC program, which is a record We've never received that many calls.
2:26:12
As a result, we added basic consultations to to this hotline.
2:26:19
Because of lack of
Tom Tortorici
2:26:19
referrals to legal providers.
2:26:22
But I'll let Tom speak about the data that we collect.
2:26:27
Thanks, commissioner.
2:26:27
I'll speak briefly.
2:26:29
The Moiya publishes its annual report each year under the charter mandate.
2:26:34
Action MIC data is included in that report as well as all other Moya run initiatives.
2:26:41
I have data from calendar year 23.
2:26:45
So Action NYC Organizations outperformed overall.
2:26:50
Their targets by 22%.
2:26:53
And their applications filed were approved at a rate of 97%.
2:26:59
The action of my C program consists of 18 nonprofit contracted community based organizations and legal service providers that work in their communities and community based organizations as well as hospitals, libraries, and schools.
2:27:16
And the program has existed under the HRA contracts since 2021.