QUESTION
What influences the delay in publishing exam results, and are staffing issues a concern?
0:48:55
·
70 sec
Commissioner Dawn M. Pinnock explains the complex process involved in publishing exam results and acknowledges staffing challenges.
- Some exams have multiple parts, including practical exams that require skill demonstration.
- The process involves developing the exam, administering it, protest reviews, validation, scoring, and then posting the information.
- High attrition rates and competition with private institutions affect the staffing levels, impacting the process timeline.
- Staffing levels are affected despite certain processes being legally mandated, potentially lengthening the time needed to publish results.
David M. Carr
0:48:55
And what accounts for that?
0:48:57
Like the time.
Dawn M. Pinnock
0:48:58
So there are a few things.
0:48:59
It depends sometimes on the format the exam.
0:49:02
Some exams have multiple parts for instance, our skill trades.
0:49:06
They have to take a written exam, and then usually there's a practical exam to show the demonstration of a skill.
0:49:11
Also, we go through a process of validation where you develop the exam, you administer it, you then have protest reviews, which allows individuals to say that they believe they have an answer that is equal to or better than what's on the answer key.
0:49:25
You have a validation board that reviews those.
0:49:28
Then you score the exam, and then the information is posted.
0:49:32
So there are a few steps there.
David M. Carr
0:49:34
So there's no issues related to staffing as far as you're concerned for why there may be that amount of time between taking of an exam and then the publication
Dawn M. Pinnock
0:49:44
Certainly, that is an area where we do have a high attrition rate.
0:49:47
The nature of that work is very difficult.
0:49:49
And so and we're also competing with private institutions that offer testing.
0:49:54
And so I'm certainly having more staff potentially help smooth the needle, but those processes some of which are documented by law, they're still required of us regardless of our staffing levels.
David M. Carr
0:50:05
Okay.