QUESTION
What is the current record retrieval time from the Department of Records And Information Services (DORIS), and how does staffing affect it?
5:07:45
·
82 sec
Record retrieval time from off-site facilities by the Department of Records And Information Services (DORIS) averages 1.5 days, despite a staffing reduction.
- The current record retrieval time is about 1.5 days, below the 2-day target.
- Last fiscal year, retrieval time was shorter, averaging 0.77 days.
- Staff is being redeployed to avoid substantial increases in retrieval time beyond current figures.
- The slowdown is primarily due to staff reductions, not personnel evaluation and growth strategies (PEGS) issues, but rather because of temporary workers exiting and challenges in filling positions.
Lincoln Restler
5:07:45
Doris record retrieval time from off salad from off-site facilities, as well as stored records, I believe, have increased substantially this fiscal year.
5:07:56
Is that a staffing issue?
Pauline Toole
5:08:00
I'm turning it over to assistant commissioner Ken Cobb.
Ken Cobb
5:08:05
The current there hasn't been much change in the current figure.
5:08:09
It's still about 1 a half days.
5:08:12
Which is well below the 2 day target for that activity.
Lincoln Restler
5:08:16
But last fiscal year, according to PMMR, I believe it was at 0.77 days.
5:08:22
So that's nearly doubling if I recall if I am recalling it correctly.
Ken Cobb
5:08:25
Right.
5:08:26
So we recognize that and re redeploying staff to make sure that the does not increase substantially beyond that.
Lincoln Restler
5:08:33
So my right to understand, you're comfortable as long as you're achieving the 2 day time frame.
5:08:40
But, of course, faster is better.
Ken Cobb
5:08:42
Faster is better, but 2 days is is reasonable that it works with the agencies as long as we can meet that target.
5:08:48
We're good.
Lincoln Restler
5:08:49
Okay.
5:08:51
And is this slowdown a direct result of this reduction in staff?
Pauline Toole
5:08:59
Yes.
5:08:59
But it has nothing to do with the pegs.
5:09:01
It has to do with people leaving, their temporary workers, and leaving, and being able to fill positions.
5:09:07
Yeah.
