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QUESTION

What is the current record retrieval time from the Department of Records And Information Services (DORIS), and how does staffing affect it?

5:07:45

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Record retrieval time from off-site facilities by the Department of Records And Information Services (DORIS) averages 1.5 days, despite a staffing reduction.

The current record retrieval time is about 1.5 days, below the 2-day target.
Last fiscal year, retrieval time was shorter, averaging 0.77 days.
Staff is being redeployed to avoid substantial increases in retrieval time beyond current figures.
The slowdown is primarily due to staff reductions, not personnel evaluation and growth strategies (PEGS) issues, but rather because of temporary workers exiting and challenges in filling positions.

Lincoln Restler

5:07:45

Doris record retrieval time from off salad from off-site facilities, as well as stored records, I believe, have increased substantially this fiscal year.

5:07:56

Is that a staffing issue?

5:08:16

But last fiscal year, according to PMMR, I believe it was at 0.77 days.

5:08:22

So that's nearly doubling if I recall if I am recalling it correctly.

5:08:33

So my right to understand, you're comfortable as long as you're achieving the 2 day time frame.

5:08:40

But, of course, faster is better.

5:08:49

Okay.

5:08:51

And is this slowdown a direct result of this reduction in staff?

Pauline Toole

5:08:00

I'm turning it over to assistant commissioner Ken Cobb.

5:08:59

Yes.

5:08:59

But it has nothing to do with the pegs.

5:09:01

It has to do with people leaving, their temporary workers, and leaving, and being able to fill positions.

5:09:07

Yeah.

Ken Cobb

5:08:05

The current there hasn't been much change in the current figure.

5:08:09

It's still about 1 a half days.

5:08:12

Which is well below the 2 day target for that activity.

5:08:25

Right.

5:08:26

So we recognize that and re redeploying staff to make sure that the does not increase substantially beyond that.

5:08:42

Faster is better, but 2 days is is reasonable that it works with the agencies as long as we can meet that target.

5:08:48

We're good.

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