QUESTION
How many logins were successfully processed on February 13th, and what issues arose?
1:01:17
·
125 sec
Deputy Chief Information Officer Scott Strickland reveals that on February 13th, the system processed over 1,000,000 logins, but issues occurred with 100,000 successful logins in 10 minutes causing system overload.
- Before issues began, the system successfully processed 100,000 logins in 10 minutes.
- Following the overload, successful login rates fluctuated between 15,000 to 40,000 every 10 minutes.
- Council Member Shekar Krishnan highlights a discrepancy between the contract's requirements and actual login rates.
- Data on unsuccessful login attempts is not recorded, further complicating the assessment of the system's performance.
Shekar Krishnan
1:01:17
How many logins happened that day on February 13th?
Scott Strickland
1:01:21
By the end of the day, over a 1,000,000.
Shekar Krishnan
1:01:24
But how many happened in that morning itself when the whole system shut down?
Scott Strickland
1:01:28
So we have a kind of a graph of what the successful logins were over time.
1:01:33
Right before the the user started getting error messages, the system actually processed a 100,000 successful logins in 10 minutes.
1:01:42
Mhmm.
1:01:42
What it got overloaded.
1:01:45
That number dropped.
1:01:46
It never went to 0.
1:01:47
It never cried
Eric Dinowitz
1:01:47
out.
Scott Strickland
1:01:47
It stopped working.
1:01:49
And it was anywhere between maybe 15,000 to 40,000 every 10 minutes.
Shekar Krishnan
1:01:54
Right?
1:01:54
And to and there were successful logins, but just overall, both successful and unsuccessful.
1:01:59
How many logins happened in that and I know it because I was one of the parents with my children trying to log them in between that eight as a chair was to between 8:8:30 in the morning.
1:02:08
How many logins happened during that time both successful and unsuccessful?
Scott Strickland
1:02:14
So we don't have the unsuccessful number because it's not recorded anywhere.
1:02:18
We do have the successful number, a 100,000, then it dropped to maybe 20 or 30,000 per 10 minutes soon after 8:8 o'clock.
Shekar Krishnan
1:02:26
Right?
1:02:26
So it's not I mean, that number is obviously much lower than what the actual number was given that there were many unsuccessful logins that weren't recorded.
1:02:34
So just to to paint it very clearly, 400 required by contract and well over a 100,000 at that time.
1:02:43
Which raises a very concerning and I get, you know, the you all are refining and adjusting as you go along.
1:02:52
But there is a chasm of of between what the contract requires and the actual login rate.
1:03:00
And the fact that we're now in 2 2024 and 6 years after this contract went into effect, such a large chasm exists between what's on paper and what happened in reality.
1:03:11
Is is really stunning.
1:03:13
But another question I had was since it was right before, the Snow Day preparation.