QUESTION
How quickly does the Department of Information Technology (DoIT) respond to parents' tickets?
1:13:31
·
31 sec
Intekhab Shakil, the Chief Information Officer of New York City Public Schools, indicates an inability to answer about the Department of Information Technology (DoIT)'s response times to parents' tickets.
- Council Member Rita C. Joseph inquires about DoIT's responsiveness to parents who have submitted tickets.
- The question is prompted by concerns shared on Twitter.
- Shakil suggests that they might not be able to respond to inquiries specifically about DoIT's operations.
Rita C. Joseph
1:13:31
How long did it take for do it to respond to parents who had put in tickets?
1:13:38
It was on Twitter.
1:13:39
Do I need to pull it up?
Intekhab Shakil
1:13:42
I don't think we can respond about doing
Rita C. Joseph
1:13:44
You'll get back to me on because parents were told they can put in tickets and do it to OTI, and they would get a response.
1:13:53
What was the turnaround time on those tickets does anybody know.
1:13:58
And you will get back to me.
1:14:01
Thank you.