QUESTION
Was IBM prepared for the New York City Public School's student login surge on February 13?
1:37:56
·
40 sec
IBM received notification late on February 12 about the expected student login surge and was asked to monitor the situation the following morning.
- IBM was informed the afternoon before the expected student login surge.
- The notification came from the Department of Education's technical team.
- IBM was asked to keep an eye on the transaction processing system (TPS) the next morning.
- There was mention of a potential remote learning day.
Rita C. Joseph
1:37:56
The morning of February 13, Chancellor Bank stated that New York City Public School informed you, IBM, they should expect a nearly student a million student login on between 7:30:8 AM on February 13.
1:38:10
Was IBM given this guidance?
1:38:12
And did IBM do anything specific to prepare for the number of students and teachers expected to log on at once?
Vanessa Hunt
1:38:19
Yeah.
1:38:19
So we did receive that email the afternoon of February 12th.
1:38:23
It was from somebody on the technical team at DOE to somebody at the IBM technical team.
1:38:29
That note said that there may be a remote learning day the next day and asked us to keep an eye on the TPS the next morning.