QUESTION
Was the communication tone on February 12th regarding potential remote learning days urgent, and could more urgent communication have helped IBM prevent system issues?
1:48:51
·
65 sec
Vanessa Hunt from IBM agrees that improved communication could have led to a better outcome in handling system issues.
- Council Member Pierina Ana Sanchez asks about the urgency of the communication tone on February 12th regarding potential remote learning days.
- Sanchez is concerned whether a more urgent communication could have allowed IBM sufficient time to make necessary adjustments.
- Vanessa Hunt acknowledges that better communication at the right levels might have prevented the system issues.
Pierina Ana Sanchez
1:48:51
On the sorry to harp on this, but, like, on the messaging issue, on the the just the sequence of contact, In those instances, did they seem I guess, was the tone urgent?
1:49:05
Like, hey.
1:49:06
Alert.
1:49:06
Because I feel The announcement they made on February 12th about a snow day was earlier than I've ever seen the department do in the past.
1:49:16
Right?
1:49:16
And I went to school here.
1:49:18
So was the tone urgent?
1:49:21
And if that had been the case, would even then a notification on 12th it sounds from your testimony that it was kind of very casual.
1:49:29
Like, we might we might do remote learning, which to me sounds contrary to what was testified here.
1:49:35
And certainly, it doesn't sound urgent, but had that been the case, would that give it would that have given IBM enough time to then accommodate to to switch for what you needed to prevent what happened?
Vanessa Hunt
1:49:49
I think certainly had we communicated at the right levels, we could have improved the outcome.
1:49:55
Yes.
Pierina Ana Sanchez
1:49:56
Okay.