QUESTION
What was IBM's response on the morning following a reported issue with the DOE system?
1:38:38
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29 sec
IBM's technical support team was immediately mobilized, contributing to a swift recovery of the DOE system.
- The IBM technical person had the product support team on standby, which was crucial for quick recovery.
- At around 8:30 AM, Vanessa Hunt from IBM received a call from CTO Frazier regarding the issue.
- IBM's technical teams were already collaborating with the DOE to stabilize the system by the time of the call.
- The cooperation between IBM's technical teams and the DOE was instrumental in making the system stable.
Rita C. Joseph
1:38:38
And can you continue to explain what happened the next the very next morning?
Vanessa Hunt
1:38:42
Yes.
1:38:43
So that technical person from our side did put the product support team on standby, which I think ultimately helped us to recover as quickly as we did.
1:38:53
At about 8:30 the next morning.
1:38:55
I received a phone call about this issue from CTO Frazier At that point, the technical teams were already engaged and working in collaboration with the DOE to make this system stable.