The citymeetings.nyc logo showing a pigeon at a podium with a microphone.

citymeetings.nyc

Your guide to NYC's public proceedings.

QUESTION

What was IBM's response on the morning following a reported issue with the DOE system?

1:38:38

·

29 sec

IBM's technical support team was immediately mobilized, contributing to a swift recovery of the DOE system.

  • The IBM technical person had the product support team on standby, which was crucial for quick recovery.
  • At around 8:30 AM, Vanessa Hunt from IBM received a call from CTO Frazier regarding the issue.
  • IBM's technical teams were already collaborating with the DOE to stabilize the system by the time of the call.
  • The cooperation between IBM's technical teams and the DOE was instrumental in making the system stable.
Rita C. Joseph
1:38:38
And can you continue to explain what happened the next the very next morning?
Vanessa Hunt
1:38:42
Yes.
1:38:43
So that technical person from our side did put the product support team on standby, which I think ultimately helped us to recover as quickly as we did.
1:38:53
At about 8:30 the next morning.
1:38:55
I received a phone call about this issue from CTO Frazier At that point, the technical teams were already engaged and working in collaboration with the DOE to make this system stable.
Citymeetings.nyc pigeon logo

Is citymeetings.nyc useful to you?

I'm thrilled!

Please help me out by answering just one question.

What do you do?

Thank you!

Want to stay up to date? Sign up for the newsletter.