QUESTION
Are there situations where meal service providers go unreimbursed?
1:31:32
·
63 sec
Meal service providers should always receive reimbursement if their invoices are correctly submitted and match client data.
- Providers should submit their invoices to qualify for reimbursement.
- For reimbursement to occur, the invoice must match the client data system accurately.
- The NYC Department for the Aging emphasizes on-time payments and follows up on outstanding invoices.
- A monthly tracking system is in place to monitor and prompt providers with outstanding invoices.
- Efforts include continuous communication with providers to ensure invoices are submitted and discrepancies addressed.
Crystal Hudson
1:31:32
Are there scenarios where providers do not receive reimbursement from mails they served.
Jose Mercado
1:31:39
There should be none.
1:31:40
There should be none.
1:31:40
There should be none.
1:31:41
If they submit the invoice in, we will pay it.
Lorraine Cortes-Vasquez
1:31:44
If the invoices matches, if the invoices matches the client data system, there's absolutely none.
1:31:51
And there's no discretion or I mean, no end you know, no.
1:31:54
If it if it doesn't calibrate, then there's a question.
1:31:57
But other than that, this should
Jose Mercado
1:31:58
be done.
1:31:59
So we do a commission said we do pride ourselves in ensuring payments are made on time.
1:32:04
We do look at every month to find out who's outstanding and invoices.
1:32:08
We then go and follow them constantly, and that's the 1st phase.
1:32:12
It's the phases, we actually are a program officer who then follow-up on top of that.
1:32:15
We generate a list every month.
1:32:17
Normally, there's usually about 10 to 12 of them, and we constantly, you know, track them down and make sure that they submit their invoices.
1:32:23
We've had some providers that was outstanding for 4 or 5 invoices, and we just kept following and following.
1:32:27
So that's kinda what we're doing.
Lorraine Cortes-Vasquez
1:32:28
And that goes back to the earlier issue of leaving no money on the table so that we can reprogram it.
1:32:34
Got it.