QUESTION
How are attendance and participation tracked in older adult centers, and what is the impact on utilization rates?
1:39:23
·
145 sec
Commissioner Lorraine Cortes-Vasquez explains the process of tracking participation in older adult centers and the impact on utilization rates.
- Programs must develop processes to record participation in various activities.
- Participation data is entered into a client data system, transitioning from STAR to a new system called Vee.
- The data helps in regular reporting on the number of participants and the services they use.
- Despite potential variations in data collection across locations, standards, and best practices guide the reporting process.
- Implementation of these guidelines is left to the discretion of individual contractors.
Crystal Hudson
1:39:23
And do you require attendance for specific classes or services, or is the only requirement if the person is coming through the door?
Lorraine Cortes-Vasquez
1:39:32
The the program has the responsibility to then come up with a process to indicate how many people are participating in those other activities.
Crystal Hudson
1:39:45
Okay.
1:39:45
So you leave it up to each center.
1:39:49
And how does this information factor into determining utilization in older adult centers.
Lorraine Cortes-Vasquez
1:39:56
This information goes into what is currently called a STAR system, which is a client based data system, which indicates the service each client and the services that they receive.
1:40:09
That is being migrated now into a a a system called Vee, which is, again, it'll be a client data system, that the program then reports to us on a regular basis.
1:40:22
How many people are participating and what services they participating in.
Crystal Hudson
1:40:28
Okay.
1:40:29
Is there any thing, any reason why you how might you account for the inconsistency across different locations for how folks are,
Lorraine Cortes-Vasquez
1:40:45
you know, I the I I don't think of it as an inconsistency.
1:40:52
You know, people have different practices.
1:40:54
We know what the standards are.
1:40:56
We know how we inform you, how you are to report to us that clients are coming.
1:41:02
You have to have a data collection system that has integrity and that then it's used to be be reported into the main client data system.
1:41:14
How you as a contractor choose to operate your business We give you guidelines.
1:41:21
We give you some best practices, but how you implement that is up to you.
1:41:26
Alright?
1:41:29
And And, you know, we keep going back to we can't tell you exactly what to do, how to do it.
1:41:34
That's why you have a contract.
Crystal Hudson
1:41:36
Okay.
1:41:43
Going back to the Capital plan, if I may.