QUESTION
How is the OTI engaging with individuals at risk of losing ACP service and the unconnected 20% of NYCHA residents?
0:58:34
·
123 sec
The Office of Technology And Innovation (OTI) is addressing skepticism towards free services and boosting engagement to connect NYCHA residents with the Big Apple Connect program.
- OTI notes skepticism towards free services as a significant barrier to enrollment.
- Strategies include community events, partnerships with Tenant Associations (TAs), and direct outreach to inform residents about the program.
- Both OTI and service providers are involved in these community engagement efforts.
- Efforts are focused on grassroots strategies like door-to-door outreach and mass enrollment events to overcome skepticism and inform about the program's benefits.
Jennifer Gutiérrez
0:58:34
And so has OTI thought about how to connect with those folks that are enrolled in ACP, that are gonna be, you know, losing a service if they can't afford to to keep it to pay for it on their own.
0:58:48
Are you are you thinking through that?
0:58:51
And are you all thinking about how to capture that last 20% of 90 residents that are not connected?
0:59:00
What is what is some of reasons.
0:59:02
And I I I had I've had I've had some chats with Charter, for example.
0:59:05
But Mhmm.
0:59:05
Just curious kind of, like, what are some of the reasons folks are not able to to connect and be enrolled in the program?
Matthew Fraser
0:59:12
I I think one of the big reasons is the fact that we live in New York City and most people skeptical of anything that's free.
0:59:18
So, like, you're giving me a free service.
0:59:21
No cause.
0:59:22
I I don't believe it.
Jennifer Gutiérrez
0:59:23
Yeah.
Matthew Fraser
0:59:23
Alright.
0:59:25
What we've over the last year, we gained a lot of momentum, especially in the summer.
0:59:29
We went out to Night of Family Days.
0:59:31
We had a mass enrollment event.
0:59:33
And because of that working in conservation.
0:59:37
We're able to get the word out.
0:59:38
So we're gonna continue to push very heavily in areas like through our community boards.
0:59:44
We're gonna push using our community affairs arm, and we're gonna get out into developments with TAAs to make sure that we make sure that people that don't know the program's available, let them know that's available, and let them hear some of the success that they're residents and their partners have had.
0:59:59
I think that's going to be our path to success.
1:00:03
Working to get millers out under every door so that they know that's available.
1:00:07
It's gonna be our our traditional, like, grassroots way, cutting out, knocking on doors and running.
Jennifer Gutiérrez
1:00:12
And is that that engagement pieces up to OTI or the particular service provider.
Matthew Fraser
1:00:16
And that's how It's a it's a combination effort.
1:00:19
Right?
1:00:19
In the words of the mirror, if you don't inspect what you Spectrum.
Alex Stein
1:00:22
Oh, yeah.
Jennifer Gutiérrez
1:00:22
So Yeah.
1:00:23
I had it.
Matthew Fraser
1:00:24
Do people like that.
1:00:25
Right?
1:00:25
Yeah.
1:00:26
Alright.
Jennifer Gutiérrez
1:00:27
That's that's what the laughing is about
Matthew Fraser
1:00:28
you.
1:00:29
Yeah.
1:00:29
I'm a student of Adams.
1:00:31
But if it's there's a lot of truth behind that.
1:00:34
Right?
1:00:34
If you don't inspect what you expect,
Jennifer Gutiérrez
1:00:36
it's tough.
1:00:36
No.
1:00:36
No.
1:00:36
No.
1:00:37
I understand.