QUESTION
Is customer satisfaction for the 311 service based on surveys, and does the service include only phone calls?
1:44:46
·
21 sec
Chief Technology Officer Matthew Fraser confirms customer satisfaction for the 311 service is based on surveys and explains the service is not limited to phone calls.
- Customer satisfaction for the 311 service is derived from surveys.
- The service includes phone calls, the mobile app, and connections to other meetings.
- Users can opt into the service through various methods, not just via phone.
Jennifer Gutiérrez
1:44:46
Commissioner, can I ask?
1:44:48
Just very quickly on the 311 piece, the the customer satisfaction, that's based on the surveys.
1:44:53
Correct?
Matthew Fraser
1:44:53
That is correct.
Jennifer Gutiérrez
1:44:54
But I'm the service only for phone calls?
Matthew Fraser
1:44:57
No.
1:44:57
No.
1:44:58
So if you take if you use them through one mobile app, if you do a phone call or or you can and you connect to another meeting, you can opt in for a certain
Jennifer Gutiérrez
1:45:06
Excuse me.
1:45:07
So oh, wait.
1:45:07
Wait.