QUESTION
How are the new hires distributed between SNAP and cash assistance, and is hiring keeping pace with attrition?
1:13:36
·
116 sec
The Department of Social Services (DSS) hires 1,000 new frontline staff for SNAP and cash assistance, exceeding attrition and reducing mandatory overtime.
- DSS hires a total of 1,000 new frontline staff for Supplemental Nutrition Assistance Program (SNAP) and cash assistance, an update from the previously mentioned 700.
- The total workforce consists of approximately 1,900 people for cash assistance and 1,200 for SNAP.
- The net growth from the hiring is 535, indicating hiring is outpacing attrition in these areas.
- Mandatory overtime reliance is significantly reduced, with most overtime now being voluntary.
- The processing timeline for new SNAP applications and recertifications is improved, with virtually all applications processed within a 30-day window.
Diana I. Ayala
1:13:36
So, obviously, we heard, you know, both from you guys today and and from OMB director, Jack Gihiel, last week.
1:13:45
That HRE had hired 700 additional workers to address the backlog of cases in SNAP and cash assistance.
1:13:50
Do you know what what the breakdown is and the number of hires in the snap and cache assistance.
Molly Wasow Park
1:13:58
So just to to slightly update the OMB number, we're actually at about a thousand people for for frontline staff within Cash And Snap.
1:14:08
That is a great question on how that 1000 breaks out between cash and snap.
1:14:13
We will certainly circle back with you.
1:14:16
On in total, on board, there are about 1900 people working on cash and 1200 it on snap.
Diana I. Ayala
1:14:26
Okay.
1:14:27
Gosh.
1:14:28
Alright.
1:14:29
Is the and I also is the rate of hiring, keeping pace with the attrition rate in the agency?
Molly Wasow Park
1:14:35
Yeah.
1:14:35
So we've had an for those specifically 1000 cash and snap frontline positions.
1:14:41
We've had a net growth of 535, so we're exceeding attrition there.
Diana I. Ayala
1:14:45
Okay.
1:14:46
And we're hearing from city agencies that the city agency is still mandating over time for workers with the additional hires in HRA Why is mandatory over time still occurring?
Molly Wasow Park
1:14:56
So we've significantly reduced our reliance on mandatory over time.
1:15:01
Every once in a when we get a particular spike for a given day or a few days.
1:15:08
We will do some mandatory overtime, but at this point, virtually Oliver over time is voluntary.
Diana I. Ayala
1:15:13
Okay.
1:15:16
What is the current timeline rate for the processing of new snap and recertifications.
Molly Wasow Park
1:15:23
So because we are at the point where our backlog is virtually eliminated of almost all of the applications are being processed within the 30 day
Judith Rosenfeld
1:15:30
window.
1:15:31
Okay?
← Previous Chapter
How is the backlog defined for cash assistance and Supplemental Nutrition Assistance Program (SNAP), and what strategies have been implemented to address it?
Next Chapter →
What specific steps has the Human Resources Administration (HRA) taken to improve the processing of cash and SNAP benefits?
