QUESTION
What actions are being taken to address appointment scheduling issues and technological advancements for IDNYC?
2:49:05
·
72 sec
Scott French from the Human Resources Administration commits to enhancing technology following concerns over appointment scheduling issues for IDNYC.
- Council Member Althea Stevens brings up reports of difficulties in scheduling appointments through the IDNYC system.
- Stevens highlights the need for technological advancements to address these scheduling issues and improve the system.
- Scott French acknowledges the importance of enhancing technology and promises to discuss specific challenges to possibly identify solutions.
- The conversation indicates a responsiveness to feedback and a commitment to improving IDNYC’s appointment scheduling system through technological updates.
Scott French
2:49:05
I have not heard of systemic issues with the website, but if there are specifics that you have, let me know.
2:49:11
But we are releasing 68100 appointments weekly, and most of those are then scheduled through the website.
2:49:17
But I'm happy also to look talk to talk to individuals on my side to see if there's anything, but I haven't heard of any systemic challenges with the website.
2:49:26
That doesn't mean
Diana I. Ayala
2:49:26
people Yeah.
Brady Crain
2:49:27
That's
Althea Stevens
2:49:27
what I will say.
2:49:27
You might not have heard of systemic challenges, but we are hearing challenges back in our office.
2:49:31
Around getting them.
Adrienne E. Adams
2:49:32
So I
Althea Stevens
2:49:33
don't you know, so it might not be a technology thing, which is why I'm asking is they're looking for advancements to expand in some of the technology because we have been hearing in my office and in a couple of member other members offices where they've been experiencing delays or not being able to get an appointment.
2:49:48
So just thinking maybe how do we make sure we expand in technology because that is something we often lack at the city where we're having programs that's already outdated when we get them.
Scott French
2:49:58
Now we are definitely always looking at ways in which we can enhance our technology.
2:50:02
So this is something that we'll definitely take back and talk to the team about.
2:50:06
And happy to follow-up with you or others as well on the specific issues folks might be experiencing so we can see if there's any if if we experience them on testing on our side as well.
2:50:17
Alright.
