QUESTION
What are the implications and possibilities of creating a direct IDNYC hotline?
2:50:17
·
70 sec
Council Member Althea Stevens queries about potential hurdles and the staffing scenario for setting up a dedicated IDNYC hotline, besides the existing 311 service.
- The proposal suggests an increase in IDNYC hotline use but concerns about cost implications and staffing needs.
- Commissioner Molly Wasow Park acknowledges the concept isn't previously explored but is open to dialogue.
- Park emphasizes leveraging the existing 311 system due to its centralization, avoiding separate numbers for different services.
- Stevens supports utilizing 311 for data collection and proposes examining how to enhance its functionality as a resource.
Althea Stevens
2:50:17
And just another question to follow-up with this.
2:50:21
Because there has been a rise and an increase in use of invites to the IDs.
2:50:26
Is there anything physically prohibiting the administration from creating a direct IDNYC hotline in addition to the current rule 1, questions redirect, and what does the staffing look like for this?
Molly Wasow Park
2:50:41
Certainly, there would be a cost implication for doing a a direct hotline.
2:50:46
I think it's not something that we've actively looked at, which certainly are happy to have a conversation with you about that.
2:50:53
And I think one of the advantages of 311 is that it is a single place to go.
2:51:00
Right?
2:51:00
So nobody has to know this is the number you call for IDNYC inquiries as opposed to everything else.
2:51:07
So happy to have a conversation about what you're envisioning, but I I do wanna make sure that we're leveraging the 311 infrastructure.
Althea Stevens
2:51:15
Absolutely.
2:51:16
I'm I'm advocate to make sure that people are using 301 because understanding that it helps us collect data.
2:51:22
But I think just also thinking about even within that infrastructure, how do we kinda like, use that more as a resource.
