QUESTION
What information can NYC Aging provide on complaints related to Older Adult Centers (OAC) on NYCHA properties for the past three years?
0:46:24
·
52 sec
The Department for the Aging is tracking complaints about Older Adult Centers (OAC) on NYCHA properties but needs to follow up with specific data regarding investigations and resolutions.
- Commissioner Lorraine Cortes-Vazquez confirms a system exists for tracking and prioritizing OAC complaints for NYCHA.
- Detailed data on the investigation and resolution of these complaints over the last three years is promised for a future date.
- The request includes a specific interest in both the number of complaints and the percentages of those investigated and resolved.
Crystal Hudson
0:46:24
Local loss 73 of 2021 requires NYC aging to report annually on the number of complaints related to OAC facilities located on NYCHA Properties.
0:46:34
Can you please provide the committee with this information for the past 3 years?
Lorraine Cortes-Vazquez
0:46:38
I'm sorry.
0:46:38
I was reading my note and I didn't listen to you.
Crystal Hudson
0:46:40
No problem.
0:46:41
Local loss 73 of 2021 requires NYC aging to report annually on the number of complaints related to OAC facilities located on nitrile properties.
0:46:52
Can you please provide the committee with this information for the past 3 years?
0:46:56
And how many of these complaints were investigated and resolved, either as a number or as a percentage.
Lorraine Cortes-Vazquez
0:47:02
We have a way of tracking those, and then we also bring to to and we have a we track them, and then we prioritize them for Nitro.
0:47:10
And then I'll get back to you on the number that we have had over the last few years.
Crystal Hudson
0:47:14
Okay.
0:47:15
Thank you.