QUESTION
What has been the contact between the agency and individuals with open complaints, and how long did it take to hear back?
1:07:19
·
46 sec
The agency has not had direct personal contact with the individuals who filed complaints, Lee Lambert and Max Peltcher, but has communicated with organizations representing them, such as 32BJ SEIU and Starbucks Workers United, as part of investigating their complaints.
- Lee Lambert filed their complaint through 32BJ SEIU rather than directly with the agency
- The agency has been in contact with 32BJ SEIU and Starbucks Workers United regarding the investigation of complaints
- Max Peltcher also has not had any personal contact from the agency
- The complainants themselves were not contacted directly by the agency after filing
Julie Menin
1:07:19
For Max and Lee who have open complaints against the agency, What has the contact been with the agency?
1:07:28
When were you you filed your complaint?
1:07:30
And when did you first hear back from the agency?
1:07:34
How long in other words, how long did it take the agency to contact you after you filed the complaint?
Lee Lambert
1:07:41
So I think Autumn can help me answer this question a little bit because I did file through 32 BJ's.
1:07:47
So I was not actually ever personally contacted by the agency.
1:07:51
I do know though that they've been had they've had contact with 32 BJ and with Starbucks Workers United throughout the process of investigating our complaints.
Max Peltcher
1:08:01
Yeah.
1:08:01
My experience is the same as least.
1:08:02
I've not had any personal contact, but Okay.
1:08:04
It's fabulous.