QUESTION
What steps is the Department of Consumer and Worker Protection taking to reduce the time it takes to close cases and enforce the Fair Workweek Law?
0:40:57
·
156 sec
The Commissioner explains that the agency is looking at ways to become more efficient and shorten case resolution times.
- They are exploring using technology and data scientists to more quickly analyze data
- They have improved their online complaint form to gather all necessary information upfront
- They are having ongoing conversations with the Office of Management and Budget (OMB) about funding needs for new mandates like Fair Workweek enforcement
Julie Menin
0:40:57
In terms of, again, getting back to the the crux of why I was very interested in having this hearing, which is that the the amount of time it's taking to close the cases, what can the agency do to reduce that time frame?
0:41:10
What proactive steps is the agency considering doing to shorten the overall time frame that it's taking?
Vilda Vera Mayuga
0:41:17
Well, we we're always looking at any ways that we can shorten that and just get better and more efficient.
0:41:23
I mean, we try to look at technology.
0:41:26
Deputy commissioner Joaquin was mentioning how, especially in the last couple of years, looking at a data scientist and their expertise and their skill to be able to go quicker through data and not so much paper that does take longer.
0:41:42
Those are some of the ways in which we try to you know, address different situations, even our system, even just receiving the complaints with the information on a computer that You're not dealing with handwritten writing information that sometimes it's hard to understand.
0:42:00
You have it all typed up.
0:42:01
We've been able to ask very specific questions in our complain form online to make sure that we get all of the information in one shot and minimize the back and forth.
0:42:12
Those are some of the ways in which we are continually looking.
Julie Menin
0:42:17
Did the agency submit to OMB anything regarding new needs?
0:42:22
In terms of Fair Work Week Enforcement.
Vilda Vera Mayuga
0:42:39
We're constantly in conversations with OMB.
0:42:41
I will have to, you know, give you specifics later on any specific request that was made during this budget process.
0:42:46
It's I'm I'm assuming that Sorry.
Julie Menin
0:42:48
I can't I couldn't hear the answer.
0:42:50
Sorry.
0:42:50
That sounds good.
0:42:51
System is not great here.
Vilda Vera Mayuga
0:42:52
That's okay.
0:42:53
The conversations with OMV are constant.
0:42:56
Very constant with them, primarily focusing if we have any new mandates and make sure that we are getting those needs met and funded.
0:43:04
But I don't have any numbers right now to share on any specific.
Julie Menin
0:43:10
Okay.
0:43:11
Again, I would urge I am deeply concerned about the the length of time it's taken to close these investigations.
0:43:18
They open Starbucks complaints.
0:43:20
It just strikes me that the agency is being asked to do a lot with somewhat limited resources, very important to get new needs in there to make sure that the agency is properly resourced and staffed.
← Previous Chapter
What is the total number of events the Department of Consumer and Worker Protection (DCWP) has conducted on workers' rights since the Fair Workweek Law was enacted?
Next Chapter →
What is the Department of Consumer and Worker Protection's (DCWP) approach to communicating with employers about compliance and ensuring open lines of communication?
