QUESTION
Why is it now taking longer for the agency to resolve fair work week complaints compared to previous years?
0:21:38
·
126 sec
Council Member Menin asks why, in 2022, the number of days to resolve a fair workweek complaint was 345 days, which is over 5 times longer than the 64 days it took in 2018. The commissioner explains the resolution process, while noting that in 2023, the time was down to 156 days.
- The commissioner states that in 2023, it took 156 days to resolve investigations on average
- The duration varies based on the complexity and length of each case
- In some years, cases may be more complex leading to longer resolution times
- In other years, cases may be less complex allowing for shorter resolution times
- Regardless of variation, the agency prioritizes expediting casework
Julie Menin
0:21:38
So in 2022, the number of days it took to resolve a fair work week complaint was the highest it has ever been at 345 days.
0:21:46
That is more than five times the time it took in 2018 where it was 64 days.
0:21:52
Why is it taking the agency so long to resolve these complaints?
Vilda Vera Mayuga
0:22:20
Thank you, chair.
0:22:21
Our numbers actually show that for calendar year 2023, it did take a 156 days to resolve investigations.
0:22:32
Having said that, it it really just varies in the type of case that we get.
Julie Menin
0:22:37
Just to be clear, we're using 2022 data because that is a data that has been made public to us.
Carlos Ortiz
0:22:43
Well, that I would note that this this data is available in 2023 is available on our website as well.
0:22:49
We do report it out.
0:22:51
Every year or, I think, around this time of year or, sorry, earlier.
Julie Menin
0:22:56
We're going from the MMR.
0:22:57
So Okay.
Carlos Ortiz
0:22:58
So not counted.
Julie Menin
0:22:59
But we could focus on 2022 because, again, the data from 2022 is showing 345 days.
0:23:05
Again, it's five times more than it took in 2018.
0:23:08
Trying to understand why that is so.
Carlos Ortiz
0:23:10
Well, I think what the commissioner was mentioning and I think why maybe 2023 is and the the spread of the years is a good comparison that we have trended downwards in the past year.
0:23:21
I'll be in real realistically that that these complaints are they vary in complexity and length.
0:23:26
And so in 1 year, you could have a longer based on the number of cases we're taking, you could have a a longer length, and then depending on the cases you have for another year, they shortened down.
0:23:35
For us, regardless, we are prioritizing this casework as the commission mentioned with our process.
0:23:41
To make sure we're expeditiously working through them.