QUESTION
Are any NYC 311 call operators outsourced?
0:40:43
·
19 sec
Deputy Commissioner Joe Morrisroe confirms that NYC 311 has an overflow vendor contract to handle low call volumes, providing outsourced call center agent resources.
Jennifer Gutiérrez
0:40:43
Are any of the call operators outsourced?
Joe Morrisroe
0:40:47
We have a overflow vendor contract.
0:40:50
That handles of low calls that does provide call center agent resources.
0:40:56
So that that is an overflow, an outsourced contract.
Jennifer Gutiérrez
0:41:01
Okay.
