REMARKS
Council Member Eric Dinowitz raises concerns about the NYC 311 user experience
1:07:47
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44 sec
Council Member Eric Dinowitz raises concerns about the user experience and cost of the NYC 311 app and services.
- He notes that apps from big companies like Amazon have live chat functionality built into the app
- He argues that by not including live chat in the 311 app, the City is outsourcing costs to New Yorkers who pay taxes
- He suggests the 311 app should have an inviting user interface like other company apps
Eric Dinowitz
1:07:47
So you see one of the issues.
1:07:49
Well, I mean, one of the issues is, technologically, a user interface such as the beautiful app you just dated is much more inviting.
1:07:57
And this is something that most companies do.
1:07:59
Most companies, I don't think, send you to a separate text messaging system.
1:08:03
You're thinking about the big companies like you know, Amazon, we're using it's right on the app.
1:08:08
Right?
1:08:08
They're for a user.
1:08:09
But there's also the issue of costs because by not including texting right in the app or live chat functionality in the app, you are sort of outsourcing that cost to New Yorkers.
1:08:22
Who are already paying for the service with our tax dollars, you are living an additional charge on many people who would like to be able to live chat that live chat functionality.
