QUESTION
How does the 311 app handle reporting and responding to illegally parked commercial vehicles in residential areas?
0:49:24
·
164 sec
The deputy commissioner explains that the 311 app does not directly control agency responses to service requests.
- The app allows submitting service requests, which are routed to the responsible agency
- Agencies then take action and update the service request status
- However, the app itself does not dictate how agencies respond or report back
- Updates from agencies are viewable in the service request details, not the app interface
Robert Holden
0:49:24
Commissioner on the 8 on the 8 22.
0:49:27
Control 8 22.
0:49:29
You say you're not an oversight agency.
0:49:31
However, if you're I use the app because it's faster because I do a lot of, you know, complaints on 311.
0:49:41
And especially parking.
0:49:44
And commercial vehicles, for instance, are a big problem in mind neighborhood and many neighborhoods in in district.
0:49:50
They park on residential streets.
0:49:53
What happens when we put it in, the police don't respond sometimes within the time limit, where where a truck a truck can be legally parked in New York City residential streets.
0:50:05
A commercial vehicle after 5 AM.
0:50:08
So let's say the police respond at 5:15 AM.
0:50:11
What they write is no police action was necessary.
0:50:14
Yet I put the complaint in at 9:0:1 PM.
0:50:19
They're not responding.
0:50:20
So, essentially, your app does not allow mean, I'm asking a question here.
0:50:24
Does does does your app allow the police to answer honestly or the agency to answer honestly to the specific question of a vehicle parked illegally.
Joe Morrisroe
0:50:36
Right.
0:50:37
I appreciate the question.
0:50:38
I understand the intent of the question.
0:50:40
What I would focus on is the 311 piece of that.
0:50:45
What we work on is making sure the intake and the referral process works So at the moment, in your example, at 9 PM, when you put it in place, it's available and and it's there.
0:50:55
The process then goes to the responsible agency for response.
0:50:59
We don't have the ability to govern or control the handling of that response.
0:51:04
Our focus is making sure it's accurate and complete basically by doing the correction.
Robert Holden
0:51:08
So you can't so so the the app doesn't allow after it leaves us.
0:51:14
And and let's say, for for me, on the phone, it doesn't allow the agency to type in something that they, you know, like, our our sentence or 2 to explain the situation.
0:51:26
Okay.
Joe Morrisroe
0:51:27
What it does do is the process allows for that.
0:51:29
The app itself is not the vehicle to do that.
0:51:32
The process is you you submit the service request.
0:51:34
It electronically goes to the responding agency.
Robert Holden
0:51:37
Right.
Joe Morrisroe
0:51:37
In the same system.
0:51:39
The agency then will take action on that.
0:51:41
Their update is not to the app itself.
0:51:44
It's to the process.
0:51:45
They will update the service request.
0:51:47
That information is then available in the service request if you if you do a service request lookup.
0:51:52
Service request status that their most current information from an agency will be populated there.
0:51:58
That varies depending on the service level agreement.
0:52:01
Spending on agency, depending on the service request type.
0:52:03
But the process allows for that.
0:52:05
It's not the app the physical app itself that's doing that.
