QUESTION
How is the NYC 311 mobile app updated?
0:44:45
·
43 sec
OTI owns and manages the NYC 311 mobile app, providing product management and setting priorities. A joint team of OTI staff and IBM, a contracted vendor, handle the development and maintenance of the app.
Jennifer Gutiérrez
0:44:45
And is that every time you need to update the app in particular, is that happening in house?
0:44:50
Or is that one of the the 10 staff members, or is that a vendor being used?
Joe Morrisroe
0:44:55
So OTI owns the mobile app.
0:44:58
And provides product management, setting priorities, and the leadership.
0:45:02
A joint team of OTI and contracted vendor are responsible for the development and the maintenance.
0:45:08
So recent release that we just had in March, that was an example of development and then ongoing maintenance.
0:45:14
So this joint team of city staff and contracted vendor totaling less than 10 is what's responsible.
Jennifer Gutiérrez
0:45:20
So it's OTI, and then a vendor that they Do you know what the name of that vendor
Joe Morrisroe
0:45:24
is?
0:45:24
The vendor that we use in this particular case right now is IBM.
Jennifer Gutiérrez
0:45:27
IBM.
0:45:27
Okay.
