QUESTION
How many CUNY, King, and New York City employees work for the 311 division?
1:01:49
·
77 sec
The deputy commissioner provides the staffing breakdown for the 311 division.
- There are 248 New York City staff call center representatives (CCRs).
- The King contract is based on purchased production hours, not a specific headcount.
- Approximately 40 City University of New York (CUNY) students work for the 311 division.
Gale A. Brewer
1:01:49
The other thing I just wanna ask this quickly is You have I know you have king because I can tell when I call whether it's CUNY, king, or a New York City employee, and I can tell them exactly who they are.
1:02:00
How many CUNY and how many king and how many New York City in that division that you just gave in terms of employees?
Joe Morrisroe
1:02:07
Sure.
1:02:07
I'm happy to I
Gale A. Brewer
1:02:08
actually can tell them what they are when they talk.
Joe Morrisroe
1:02:11
I appreciate that.
1:02:12
I can give an update on all three of those.
1:02:15
The headcount for call center representatives, the the city staff, 301 employees, known as CCRs, is 248.
1:02:22
Okay.
1:02:23
The king universe is not done by headcount.
1:02:25
We actually purchase production hours
Gale A. Brewer
1:02:28
as
Joe Morrisroe
1:02:28
part of the contract.
1:02:29
So we need 1 hour worth of work.
1:02:31
They could cover that with 1 qualified person or split the hour between 2 qualified people.
1:02:36
So we look at that as budgeted production hours on a monthly basis.
1:02:40
There's no head count specific.
1:02:42
CUNY, and I appreciate you recognizing the CUNY program, also pre goes back to the beginning of 311 as one of our our best programs and our best partnerships.
Gale A. Brewer
1:02:52
As
Joe Morrisroe
1:02:52
you can imagine, a lot of community students have taken the opportunity to start at 311 and going on at 311 and other city agencies.
1:02:59
Currently, our head count for CUNY students is approximately 40.
1:03:03
I I would say in that ballpark, I wouldn't give you an exact.
Gale A. Brewer
1:03:05
Okay.
