QUESTION
How many hours do they purchase for call takers at NYC 311?
1:41:07
·
31 sec
NYC 311 can purchase 15,000 or more hours per month for call takers.
- This covers the necessary staffing requirements
- NYC 311 has a program with the Kinney Research Foundation
- College students work part-time as 311 call takers through this program
- The part-time student workers augment the full-time staff
Vickie Paladino
1:41:07
So how many hours do you purchase?
Joe Morrisroe
1:41:09
We can purchase anywhere from per month.
1:41:13
We can purchase anywhere from 15000 or more hours per month.
1:41:16
Which then equates, if you do the math, equates to some the amount of coverage that you need.
1:41:21
Okay.
1:41:21
We also have a a program with Kinney, Kinney Research Foundation where college students can work at 3 on 1 as call takers on a part time basis.
1:41:32
They basically work 3 shifts a week.
1:41:35
And that allows us to augment the full time staff.
