QUESTION
How often is the outsourced vendor utilized by NYC 311?
0:41:38
·
21 sec
The deputy commissioner explains that the outsourced vendor is utilized daily by NYC 311. This steady state allows NYC 311 to build upon the base when increased demand occurs.
Jennifer Gutiérrez
0:41:38
Or can you share if you're utilizing this this outsourced vendor daily, weekly, monthly, how many times monthly?
Joe Morrisroe
0:41:47
So we do utilize them daily.
0:41:49
In order to have an effective overflow environment, you need to have a steady state.
0:41:53
So when the increase does occur, you have a base that exists that you can build off of.
Jennifer Gutiérrez
0:41:57
So daily?
0:41:58
Okay.
0:41:58
Daily.
