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QUESTION

What is the process for selecting the overflow call center vendor?

0:42:41

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16 sec

The Deputy Commissioner explains that there was a request for proposals (RFP) issued for the overflow call center vendor contract.

  • The current contract is in its second of two renewal years.
  • It followed an initial five-year term that began after the RFP was issued nine years ago.
  • The RFP process takes place to select vendors for contracted services.