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QUESTION
What is the process for selecting the overflow call center vendor?
0:42:41
·
16 sec
The Deputy Commissioner explains that there was a request for proposals (RFP) issued for the overflow call center vendor contract.
- The current contract is in its second of two renewal years.
- It followed an initial five-year term that began after the RFP was issued nine years ago.
- The RFP process takes place to select vendors for contracted services.
Jennifer Gutiérrez
0:42:41
And is there an RFP that goes out for this?
0:42:44
Or
Joe Morrisroe
0:42:45
Yes.
0:42:45
There was the current contract is the 2nd of 2 year renewals following a 5 year term.
0:42:51
So the RFP went out 9 years ago.
Jennifer Gutiérrez
0:42:54
Oh, okay.
0:42:55
Okay.
0:42:56
9 years ago.