QUESTION
What is the reason for the delay in allowing users to submit service requests via mobile device location?
1:33:10
·
146 sec
The council member questions the delay in implementing a feature that would enable users to submit service requests by leveraging their mobile device's location or by selecting a point on a map. The deputy commissioner acknowledges the project to enhance the mobile app and location capabilities but does not provide specifics on the delay.
- The council member criticizes the lack of implementation over a year after it was proposed
- He emphasizes the importance of location services for emergency (911) and non-emergency (311) calls
- The council member demands a timeline for when the location-based request feature will be rolled out
Robert Holden
1:33:10
The second thing, according to your report pursuant to local law 66, I'm back to this of 2021.
1:33:16
Due to the legacy systems used by some agencies which you had mentioned, even if the device shows the exact location the service request must be identified by street address, intersection, or a landmark place.
1:33:30
1 of the proposed improvements stated in the report was to allow users to submit service requests by leveraging their mobile device location or by picking a point on the map.
1:33:45
Alright.
1:33:45
It was also stated that this project was in progress.
1:33:48
You had mentioned it's still in progress.
1:33:51
But it was expected to be completed by the first quarter of 2023.
1:33:55
Your agency said that.
1:33:57
Alright.
1:33:58
Right now, a year later.
1:34:00
It still hasn't been completed.
1:34:02
So what's the holdup?
Joe Morrisroe
1:34:06
The work itself, as I said, we are looking at we have a project to enhance the mobile app and enhance the I've called the the location capabilities.
1:34:17
I don't have specifics, so I could give you
Robert Holden
1:34:20
Maybe you could call Uber or Lyft because they could figure it out, but you guys can.
1:34:25
This is this is unacceptable.
1:34:28
You know, you you have people that wanna help their neighbors and and fix the quality of life in there and keep it or keep it, and we're not getting service from from that.
1:34:37
That's a very, very important feature.
1:34:40
If I call 911, they should know where I am with my phone.
1:34:43
If my location services is on.
1:34:45
Right?
1:34:46
They should know where I am.
1:34:47
I shouldn't have to spell out the name of my street address.
1:34:51
Same thing should 311.
1:34:52
We come on.
1:34:54
And you said a year ago, it would it was going to be implemented and we still haven't.
1:34:59
We're still waiting.
1:35:00
So that's why we're oversight.
1:35:02
You guys are not doing what you should be doing.
1:35:06
If you can get back to us to this committee as to when this will be rolled out because it's a very, very important feature.
1:35:13
And that's why, again, I don't use the the the live operators because it takes too long, and I I call in so many times.
1:35:22
And I shouldn't have to listen to 2 minutes 35 seconds of information that I'm not interested in, and you should you should do that too.
1:35:28
So there's 2 major things that I'm concerned with, location, and also in listening to messages, I don't wanna hear.
1:35:34
Thank you.
1:35:35
Thank you, chair.
