QUESTION
What is the status of the resolution satisfaction dashboard for 311 service outcomes?
1:19:06
·
42 sec
The council member inquires about the anticipated launch timeline for a resolution satisfaction dashboard for 311 service outcomes, previously discussed in a prior hearing. The deputy commissioner confirms familiarity with the process and affirms the anticipated timeline of the end of the second quarter or possibly the third quarter for the dashboard to be posted.
- The resolution satisfaction dashboard aims to provide insights into customer satisfaction for 311 service resolutions.
- In a previous hearing, it was stated that the dashboard would be available by the end of the second quarter.
- The deputy commissioner acknowledges the stated timeline and indicates the dashboard is still expected to be posted around that timeframe, potentially extending into the third quarter.
Erik Bottcher
1:19:06
In our last hearing, I did ask Mister Fraser about that.
1:19:10
And he said that, he thought by the end of the second quarter, you'd be able to post some kind of resolution satisfaction dashboard that we could look at to get an idea of the customer satisfaction with the outcomes of 311.
1:19:28
Is that something a process that you're familiar with?
Joe Morrisroe
1:19:32
Yes.
1:19:32
I'm familiar with the process.
1:19:34
I'm familiar with the timeline.
1:19:35
I believe he said the end of the 2nd quarter, possibly 3rd quarter.
1:19:38
So but I am familiar with the process, and that's what I referred to a moment ago.
1:19:42
That's what we're working on.
Erik Bottcher
1:19:43
Thank you.
Jennifer Gutiérrez
1:19:46
Alright.
1:19:47
Thank you, council members.
