QUESTION
What issues are council members facing with the 311 system and how are they addressed?
0:56:22
·
86 sec
The council member raises concerns about agencies receiving conflicting or incomplete information from 311 service requests submitted through the app.
- The council member wants to understand what details agencies can actually see when he submits a request through the 311 app.
- Some agencies have stated they cannot view photographs or other attachments the council member included with his 311 submissions.
- The Deputy Commissioner for NYC 311 explains that any information entered in the 311 app is transmitted to the respective handling agency.
- The Deputy Commissioner offers to review the specific scenarios to address the discrepancies raised by the council member.
Joe Morrisroe
0:56:22
I can just I could address some of the other that you mentioned there.
0:56:24
So first off, I I wanna say, I do appreciate the frustration that you expressed with respect to some of the handling, with regard to the intent you'd asked if we could take a look at the scenarios you described.
0:56:36
Happy to do that.
0:56:37
We go back to our agencies.
0:56:38
I will go back to the process just to reiterate it because I feel like I left you in a in a loop there, as you said.
0:56:44
And I'll just reiterate, the steps are you submit it through the app That's instantaneous.
0:56:50
That service request goes to the agency.
0:56:53
Any subsequent updates the agency initiates, And once they update that, that is available by checking the status.
0:56:59
So that can be on the app, that can be mobile, you could I'm sorry, a website or you could call.
0:57:04
So that process does exist.
0:57:07
And I think the other
Robert Holden
0:57:09
I just don't know because I get conflicting messages.
0:57:12
I'll I'll get message is from the police that they can't see what I sent.
0:57:16
It's from some officers.
0:57:18
I don't know if that's true, but I'd like to actually see on there their devices, what when I put something in, what actually do they see?
0:57:26
Because I'll I'll I get information from certain agencies.
0:57:29
They didn't see a photograph.
0:57:30
When I sent 2 or 3.
0:57:32
I said,
Joe Morrisroe
0:57:33
yeah, I can say from the front end side where 311 is responsible for the intake and the transmission of that, If you think about what's on the app and what you filled out, that's the information that's available to the agency.
Robert Holden
0:57:45
Okay.
0:57:47
Alright.
0:57:47
Thank you.
