QUESTION
What new features and updates were made to the NYC 311 mobile app?
0:46:11
·
75 sec
The Deputy Commissioner shared details about the recent updates to the NYC 311 mobile app, which was released in March.
- The app has a new look and streamlined navigation.
- A new 'next scheduled change' section was added to the homepage, showing daily statuses for parking, schools, and collection, along with the next scheduled change date.
- The mobile app team focused on enhancing the customer experience with the updates.
- Additional new features and content were added, but specific details were not provided.
Jennifer Gutiérrez
0:46:11
And what can you share about this most recent update.
0:46:15
What are some of the the features that you can tell us?
Joe Morrisroe
0:46:18
I I appreciate that question because I'm very excited about the new look.
0:46:22
And the new features in the 3
Jennifer Gutiérrez
0:46:24
I I noticed on the mobile app.
0:46:25
Yeah.
0:46:25
Yeah.
0:46:25
Yeah.
0:46:26
In the mobile app, you didn't tell it looks different.
0:46:27
For sure.
Joe Morrisroe
0:46:28
It was released in March I'll take a quick moment to to commend the mobile app team.
0:46:33
They did a lot of hard work and their approach was really focused on the customer.
0:46:36
So I appreciate the feedback we've received from counsel over the years that actually fed into some of that.
0:46:42
There's a new look in the field, there's a streamlined navigation, and there's new features in content at a very high level.
0:46:48
My favorite is there's a new next scheduled change section on the homepage.
0:46:53
It takes the standard daily status us for parking schools and collection, which typically is presented in the current day, and millions of New Yorkers are interested in that information but it adds a section that flags the next schedule change.
0:47:06
So you see today, and then you see what any of those 3, the next schedule change date is going to be.
0:47:11
It's a really cool feature.
0:47:12
I think it's it's actually pretty elegant step that customers really like.
Gale A. Brewer
0:47:18
Yes.
Joe Morrisroe
0:47:19
Real time user feedback.
Jennifer Gutiérrez
0:47:20
Yeah.
0:47:21
Yeah.
0:47:21
Yeah.
0:47:21
Absolutely.
0:47:23
I'm sorry.
0:47:23
Any anything else?
0:47:24
Any other update?
0:47:25
Okay.
0:47:25
Thank you.
