QUESTION
What specific training does the outsourced vendor receive to interact with the public?
0:41:59
·
30 sec
The vendor resources go through the same training program as city employees. This includes quality assurance and evaluation steps governed by the NYC Office of Technology and Innovation (OTI). The vendor users follow the same systems, practices, and policies as the 311 city staff.
Jennifer Gutiérrez
0:41:59
And are is there specific training done with this this particular outsource vendor to interface with members of the public?
Joe Morrisroe
0:42:07
Yes.
0:42:08
There is.
0:42:09
The vendor resources go through the same training program that's subject to the same quality assurance and evaluation steps that city employees are the systems are governed by OTI, the system that the vendor users, and the practices and the policies that they follow at the same the the 311 city staff level.
Jennifer Gutiérrez
0:42:29
Okay.
