QUESTION
What city agency would handle incidents involving alleged wrongful use of biometric technology by businesses like supermarkets?
0:55:49
·
49 sec
The chief information security officer is unable to provide the specific agency name, but states they will consult with partners across city agencies to find a solution.
- Council member Hanif raises a hypothetical scenario of a supermarket using biometric technology and wrongly flagging her as a shoplifter
- Hanif asks which agency a constituent could file a complaint with in such a case
- The chief information officer says they need to research further to provide the appropriate agency
- There is no clear designated agency to handle public complaints about misuse of biometric tech by businesses
Shahana K. Hanif
0:55:49
So in the example of I'll just provide, like, an example to my previous question.
0:55:55
A supermarket is using biometric technology.
0:55:58
And I go in and first, I get, like, alerted.
0:56:02
A red alert comes up saying that, like, I'm a top lifter.
0:56:06
And I refuse that allegation, and I wanna file a complaint.
0:56:11
And so the agency that would administer or support me as a constituent, what which agency would be involved in that in that incident?
Kelly Moan
0:56:22
Thank you for that question.
0:56:23
At this time, I'm unable to to give you an agency name, but I am happy to take that back.
0:56:30
And with my partners, not just at OTI, but more broadly, the city agency community and assistant finding a solution to that question.
Shahana K. Hanif
0:56:38
Got it.
0:56:38
Yeah.
