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QUESTION

What city agency would handle incidents involving alleged wrongful use of biometric technology by businesses like supermarkets?

0:55:49

·

49 sec

The chief information security officer is unable to provide the specific agency name, but states they will consult with partners across city agencies to find a solution.

Council member Hanif raises a hypothetical scenario of a supermarket using biometric technology and wrongly flagging her as a shoplifter
Hanif asks which agency a constituent could file a complaint with in such a case
The chief information officer says they need to research further to provide the appropriate agency
There is no clear designated agency to handle public complaints about misuse of biometric tech by businesses

Shahana K. Hanif

0:55:49

So in the example of I'll just provide, like, an example to my previous question.

0:55:55

A supermarket is using biometric technology.

0:55:58

And I go in and first, I get, like, alerted.

0:56:02

A red alert comes up saying that, like, I'm a top lifter.

0:56:06

And I refuse that allegation, and I wanna file a complaint.

0:56:11

And so the agency that would administer or support me as a constituent, what which agency would be involved in that in that incident?

Kelly Moan

0:56:22

Thank you for that question.

0:56:23

At this time, I'm unable to to give you an agency name, but I am happy to take that back.

0:56:30

And with my partners, not just at OTI, but more broadly, the city agency community and assistant finding a solution to that question.

Shahana K. Hanif

0:56:38

Got it.

0:56:38

Yeah.

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Council Member Shahana K. Hanif expresses the importance of knowing what city agency to report abuse of facial recognition to