QUESTION
What training is provided to DHS staff to ensure unbiased eligibility determinations for homeless services?
1:44:53
·
76 sec
The administrator explains DHS provides monthly staff trainings on trauma-informed care and avoiding unconscious bias when engaging with families.
- Trainings cover recognizing unconscious bias
- Trainings are conducted by DHS's training department and Department of Social Services
- Goal is for staff to meet families where they are without bias
- Trainings occur agency-wide from top down
Diana I. Ayala
1:44:53
Reporting from the institute of children and poverty and homelessness on path intake processes noted that an an dotally.
1:45:00
Client characteristics such as English, proficiency, assertiveness, and educational level play a role in eligibility determinations.
1:45:08
What training is given to DHL staff undertaking these investigations to ensure that all clients are receiving the same level of clarity information, and so poor and what training is provided to ensure the staff avoid unconscious bias?
Joslyn Carter
1:45:21
So we believe I strong in trauma informed care, right, and making sure that we're being the family where they are.
1:45:28
That's important to me.
1:45:29
You know, I I always see myself in these families.
1:45:32
And so we train staff.
1:45:35
We have monthly training with all of our staff.
1:45:37
We have monthly training and how we are engaging families.
1:45:41
We have you know, it's from top down.
1:45:44
Every person that are in those trainings, recognizing unconscious bias, We have our from our training area, training department, we have train a half of the path, and then I have a training at DSS department of social services Yeah.
1:45:57
Area that does training, so they're doing training for us also just to make sure that we have staff that's aware of what's happening for themselves.
1:46:05
So that's that does happen at DSS, but the entire agency.
