Q&A
CORE's approach to handling public inquiries and complaints
2:17:20
·
171 sec
Linda Tigani explains CORE's current approach to handling public inquiries and potential complaints, highlighting the challenges in defining and processing formal complaints.
- CORE has received inquiries that could potentially be complaints, but no formal complaints yet
- They don't have official complaint guidance on their website currently
- Defining a 'complaint' is complex, as there's no charter definition
- CORE is working on developing a process for handling complaints with community input
- They plan to launch guidance on complaints in the next quarter and report on trends in the future
Linda Tigani
2:17:20
Sure.
2:17:20
So we have received inquiries that could potentially be a complaint.
2:17:25
What we get from the public is I have an issue with why we don't have a public hospital in Staten Island.
2:17:34
Is this something that you can take on.
2:17:36
And so with questions like that, we sort of talk through, well, how did we get here?
2:17:41
What is it that you're thinking team, what are the groups that you're working with.
2:17:45
At this point in time, we don't have any complaint guidance on our website.
2:17:51
We are not 1991 from emailingascor@core.nyc.gov.
2:17:56
However, we haven't received any formal complaints.
2:18:00
I also wanna note that even naming something a complaint is actually in itself a little bit of a tricky space because we don't have a definition of a complaint in the charter that I'm aware of.
2:18:15
Of.
2:18:15
And so that's 1 of the things that we want to work on as core.
2:18:20
And we have not issued an official definition in large part because when community members spoke with me, when I first started, they said, we wanna work with you to develop this particular area of work.
2:18:34
Because of its because of the nature of the work.
2:18:38
I did wanna wait until we had a general account on board so that we were aligning with actually what is mandated by law.
2:18:46
Because, again, remember, this particular mandate We can't force an agency to do anything different.
2:18:53
We are only able to hear what what are the challenges communities are facing because of the conduct that they are experiencing by agencies.
2:19:05
It is also clear that community, the burden of proof about racial disparities with respect to the complaint is actually not on the community member you know, they just have to tell us, this is what we're experiencing, and we think that this is gonna cause an exacerbation of a racial clarity.
2:19:25
And then, core has to figure out what are the next steps, and community has said that they wanna do that with core.
2:19:32
So now that we have a general counsel on and we are launching that area of work.
2:19:37
And so what I hope is that in this next quarter, we'll be able to launch some guidance and then we can come back to you in a year when we've had more interaction with the public to better understand what is the total number of complaints and and what are the trends that we're seeing?
Nantasha M. Williams
2:19:56
Thank you.
2:19:59
Do you feel that core has sufficient resources to conduct whatever out reach is needed to ensure robust community engagement with the city's racial equity work.