AGENCY TESTIMONY
Key concepts guiding HRA's career services model
0:09:55
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103 sec
Scott French outlines the key concepts that guide HRA's career services model and inform their strategy in developing new RFPs. These concepts focus on client-centered approaches, progressive workforce development practices, and a holistic understanding of client needs.
- Client-centered assessment to identify needs, interests, and appropriate counseling tools
- Focus on progressively improving workforce development practices, including education and training pathways
- Strengthening the network of career service providers to include community-based organizations and local small business partners
- Implementation of a one-door program model in the PACE workforce development program
Scott French
0:09:55
Key concepts undergird HRA's career services model and inform our strategy in developing these RFPs.
0:10:02
Both programs focus on client centered assessment.
0:10:05
That means assessments that identify client needs and interests and counseling tools to meet clients where they are.
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Client centered assessment connects with the concept of progressively improving workforce development practices.
0:10:18
That means including an understanding that additional education and training may be the best pathway for a client to meet their goals.
0:10:26
GED, ESL, training, vocational, or apprenticeship programs may serve as a pathway into the career a client may have in mind.
0:10:35
In authoring the RFPs, HRA acts as a catalyst to strengthen the network of career service providers to include community based organizations and local small business partners.
0:10:46
That is a step towards a neighborhood centered model, allowing clients to receive services and supports within their communities.
0:10:53
Strengthening the network of vendors also includes serving as a convener and platform for sharing best practices amongst vendors.
0:11:02
A final key concept included in our RFPs is a holistic understanding of client needs.
0:11:08
Through strategic program operation target goals, spot goals, we gain a clearer picture of client advancement by taking into account areas beyond employment.
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Like educational and financial counseling.
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In addition, HRA intentionally sifted towards a one door program model in the PACE workforce development program.
0:11:27
This model unifies the previously separate programs of career Compass career advance and youth pathways with the advantage of reducing referrals from one program to the next.