Q&A
Planned upgrades and improvements to NYC Ferry service
1:20:22
·
81 sec
Council Member Brooks-Powers inquires about the planned upgrades and improvements to NYC Ferry service mentioned by EDC's President Andrew Kimbell. James Wong from EDC outlines the upcoming enhancements.
- Upgrades include Wi-Fi on vessels, real-time seat availability information, and improved language accessibility in the app and on the website.
- EDC is focusing on improving the overall rider experience through these feature upgrades.
- Service improvements include initiatives like the South Brooklyn's faster connections pilot, which significantly reduced travel time for riders from Bay Ridge.
- EDC continues to explore creative and flexible ways to improve efficiency within the existing system and landings.
Selvena Brooks-Powers
1:20:22
So, EDC's President Andrew Kimbell noted that along with fair increases, service and vessel upgrades would also be forthcoming.
1:20:30
Can you provide us with more details about these planned upgrades and improvements?
James Wong
1:20:35
Absolutely.
1:20:36
So we talked a little bit earlier about some of the feature upgrades.
1:20:39
So things like Wi Fi, seat availability, translations, increased access to languages in the app and on the website.
1:20:48
All of these are part of what writers are experiencing.
1:20:52
So I think that's one of the things that we really focus there.
1:20:55
In terms of the yeah.
1:20:57
So for me, I'll leave it there.
1:21:00
Wait.
1:21:00
Wait.
1:21:00
Finish.
1:21:02
Sorry.
1:21:02
The other half of your question was.
Selvena Brooks-Powers
1:21:06
Just wanting to have the details in terms of the planned upgrades and improvements.
James Wong
1:21:12
The thank you.
1:21:14
You had mentioned services and that was the other thing.
1:21:16
In previous testimony, we had talked about a future where we'd be doing things with our service plan.
1:21:22
So when we introduced something like South Brooklyn's faster connections pilot, this cut the travel time for riders from Bay Ridge, significantly allowing for real improvement.
1:21:32
So we continue to do as much as we can to be creative and flexible with the system that we have and the landings that we have and to innovate so that they are most efficient for us and for riders.