Q&A
Senior discount options and ticketing system improvements for NYC Ferry
1:03:56
·
125 sec
EDC officials discuss the current limitations and planned improvements for senior discount options and the ticketing system on NYC Ferry.
- Current ticket machines at landings cannot verify eligibility for senior discounts
- Discount tickets are currently only sold at Pier 11, which is recognized as insufficient
- EDC is planning to upgrade the ticketing system to allow discount ticket purchases at all landings
- The exact implementation plan for the new ticketing system is still being developed
- Council Member Farías requests to be kept informed about the progress on this issue
Amanda Farías
1:03:56
you know, Spanish, Chinese, Polish, Korean, Russian, Giddish.
1:04:03
Are the are the languages that NYC Ferry supports as as critical languages.
1:04:09
Okay.
1:04:10
And then in terms of the senior discount option at at some of our landing.
1:04:17
So as you folks know, not every single landing has a boost that has a person.
1:04:23
I went to a recent community board meeting that was raised to me by one of our seniors in the community that the senior discount could not be they're seeing the the machine they wanted to purchase their ticket, the senior discount was not offered.
1:04:36
Have we seen that overall as within the complaint system, and are we addressing that?
Franny Civitano
1:04:41
Yes.
1:04:42
So the ticket machines that we have are not able to verify who a specific person might be.
1:04:48
Yep.
1:04:48
And so for people who are not using the app, if they wanna buy discount tickets, those are sold at Pier 11.
1:04:56
Right.
1:04:56
We know that this is not a sufficient system.
1:05:00
And so we are looking right now at upgrading our ticket system
Amanda Farías
1:05:05
with one of the main focuses is solving this problem to make sure that at every single landing, you can buy a discount ticket.
1:05:12
Are we looking at utilizing the folks that are maybe allowing people to make the purchase and having ID verification before you get on the boat or what avenues are we looking at to address some of that?
James Wong
1:05:26
We we have not solidified exact plan on sort of what each technology is available from different ticketing machines.
1:05:32
So we will once we have a ticketing platform that we're able to dig into, that will allow us to sort of understand a little better what the exact logistics Okay.
Amanda Farías
1:05:41
I'd like to cap be kept in the loop on that just because I have some folks that are trying to purchase it.
1:05:47
And while they're still purchasing, they are seniors and would like their discount.
1:05:52
I'll now turn it over to Cheyenne Brooks Powers, and I look for so, like to acknowledge counts members, Riley, and wrestler, as joining the committee hearing.