Q&A
Confusion over reporting animal abuse through 311 and 911
1:28:04
·
125 sec
Council Member Ariola questions city officials about the process of reporting animal abuse through 311 and 911. There is confusion and disagreement about how these reports are handled and routed.
- Officials claim 311 can be used to report animal neglect or abuse not in progress
- 911 is for reporting abuse in progress
- Concerns raised about 311 complaints being closed out without action
Joann Ariola
1:28:04
Thank you, chair.
1:28:06
So I'd like to get back to the 311, where you said that we can report animal abuse.
1:28:11
That's incorrect.
1:28:13
It kicks you immediately to 911.
Alexandra Silver
1:28:15
I'm sorry.
1:28:16
Are you looking at it says I think it says if it's in progress.
1:28:19
Am I correct?
Joann Ariola
1:28:20
If it this is the only this is when I put in for 311, there's nothing on the landing page, and then I queried animal abuse, and it kicks to 911.
1:28:30
So what can we do?
1:28:32
What is the number for a hotline to call for any rescuer?
1:28:37
Any person that sees or or is being called about animal abuse?
1:28:43
At the time so that your offices can come out.
Corinne Schiff
1:28:46
So the question that I was the question that I heard about 311 was about complaints about patch jobs.
1:28:57
So that's what we just that's what my colleagues checked about 311 availability to report a a concern about a pet shop, including that the pet shop was offering an animal from a prohibited source.
1:29:09
As for animal abuse, we can check.
Alexandra Silver
1:29:12
Yeah, I just I'm I'm not sure if we're looking at the same page.
1:29:15
So when you go to 31 and you put in animal abuse, it says, call 911 to report animal abuse in progress.
1:29:22
And then it goes on to say, you can report neglect or abuse of any animal.
1:29:26
In the city, it continues, and it lets you file report the neglect or abuse of an animal.
1:29:30
And if you click on that and it's the same if you call if you call 311.
1:29:33
It gives you a form where you can then fill out the problem details.
1:29:36
So, for example, Here, it lists a variety change and car neglected, no shelter, other torture, and you can describe it, and you can submit.
1:29:45
So it's an online forum.
1:29:46
But if you call 311, what should happen is I believe it connects you to the precinct.
1:29:51
That is in the address.
1:29:53
But the idea is 911 is if someone is active Right.
Joann Ariola
1:29:55
But which is kicked to 911.
1:29:57
And you know what happens with 311?
1:30:00
And everyone here can attest to it, they close it out.
Alexandra Silver
1:30:03
And that's where I can
Lynn C. Schulman
1:30:04
follow-up with my office.
1:30:05
Closed out.
Alexandra Silver
1:30:06
Yeah.
1:30:06
And and that's that's where I can get followed up with.
Latonya “Sassee” Walker
1:30:08
Right.
1:30:08
Yeah.
Joann Ariola
1:30:09
So so what I wanna talk about is is because we talked about budget before, council member Brandon brought it up, and and you didn't have a clear answer.