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Explanation of Citizens Air Complaint Program (CACP) reporting process

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      Commissioner Aggarwala explains the Citizens Air Complaint Program (CACP) reporting process in response to Council Member Marmorato's inquiries about how her constituents can participate and get compensated.

      • The CACP only applies to commercial trucks and buses, not personal vehicles.
      • Complaints are submitted online through a website with specific instructions.
      • The process requires a 3-minute video recording of the idling vehicle, capturing multiple angles and evidence of the running engine.
      • Despite the complexity, over 25,100 New Yorkers have participated in the program.