Q&A
Explanation of Citizens Air Complaint Program (CACP) reporting process
1:19:27
·
136 sec
Commissioner Aggarwala explains the Citizens Air Complaint Program (CACP) reporting process in response to Council Member Marmorato's inquiries about how her constituents can participate and get compensated.
- The CACP only applies to commercial trucks and buses, not personal vehicles.
- Complaints are submitted online through a website with specific instructions.
- The process requires a 3-minute video recording of the idling vehicle, capturing multiple angles and evidence of the running engine.
- Despite the complexity, over 25,100 New Yorkers have participated in the program.
Kristy Marmorato
1:19:27
So I just wanted to go over the civilian complaints.
1:19:33
So district 13 is very active, especially when it comes to reporting the illegal cannabis shops.
1:19:39
We do an online form ourselves, and then we pass it over to the sheriff's office.
1:19:43
So as far as civilian complaints for the idling cars, how do these how do my constituents go about it?
1:19:50
Because I am shocked.
1:19:52
That we're not even on here with complaints.
1:19:54
And I just wanna know how they can get active and how they can actually get compensated for this.
Rohit T. Aggarwala
1:20:00
Well, you know, first of all, just to be well, first of all, thank you.
1:20:04
We had a great time in in your district.
1:20:06
In fact, we were just out Rockaway's last night doing another one
James F. Gennaro
1:20:09
Oh, very.
Rohit T. Aggarwala
1:20:09
With a similarly large crowd.
1:20:11
So I appreciate that, and I wanna thank Beth DeFelco, our deputy commissioner, for being the mastermind of that whole program.
1:20:21
First of all, let me just be clear.
1:20:22
The the citizen complaint program only applies to trucks and buses Yes.
1:20:27
To commercial, so not for cars.
1:20:30
And, again, it is online.
1:20:32
As the council member, Avila has pointed out, it is it requires a little bit of work to figure out.
1:20:38
We acknowledge that.
1:20:39
As I've said, we have been trying to figure out how we could streamline it both from a process and from a user interface point of view.
1:20:47
I don't have any real news on that right at the moment, but it is certainly something that we are working on.
1:20:52
But basically, we have a website.
1:20:55
People can can go read the instructions.
1:20:58
You have to record with a video for 3 minutes.
1:21:02
You have to get several sides of the of the vehicle.
1:21:04
There has to be enough evidence through sound or exhaust or something to make it clear to a judge that the engine is actually running.
1:21:16
And and you have to demonstrate the reporting marks, the license plate, and other information that's on the vehicle.
1:21:23
All of that is very clear on our website.
1:21:26
Again, it's a little bit complex, but it is all pretty well documented, which is why, and and I think the evidence for that is that we have had 25100 New Yorkers participate.
1:21:37
Right?
1:21:37
So it is isn't just a handful of people who have figured that it's out.
1:21:40
It is it is 25100 individuals thus far.
Kristy Marmorato
1:21:43
Okay.
