AGENCY TESTIMONY
Shortcomings of the current Citizens Air Complaint Program design
0:22:39
·
11 sec
Commissioner Aggarwala introduces the shortcomings in the design of the Citizens Air Complaint Program that have become apparent as the program has grown.
- Indicates that the bills being discussed could address these shortcomings
- Sets the stage for a more detailed discussion of specific issues and potential solutions
Rohit T. Aggarwala
0:22:39
As this program has grown, we have found many shortcomings in its design, which we believe these bills could address.
0:22:46
And if I could actually go two slides ahead now, please, I'd be grateful.
